Returns & Cancellations

We hope you love everything you order from The Bay House Australia. However, we understand that sometimes an item may not be quite right. Our returns process is designed to be as simple as possible.

Returns

Items may be returned within 30 days of receiving your order, provided they are unworn, unused and in their original condition with all tags and labels attached.

For change-of-mind returns, including ordering the wrong size, return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service when returning your order, as we cannot be responsible for return parcels that are lost in transit.

How to Make a Return

To start a return, please email support@thebayhouse-au.com with your order number and the item(s) you would like to return.

Our Customer Care team will provide you with the return instructions and all the information you need to send your item back to us.

Please do not return an item before contacting us, as this may delay the processing of your return.

Refunds

Once your return has been received, it will be inspected to ensure it meets our return conditions.

If approved, your refund will be issued to your original payment method within 7 business days. Please note that your bank or payment provider may require additional time for the funds to appear in your account.

Damaged, Faulty or Incorrect Items

If you receive an item that is damaged, faulty or different from what you ordered, please contact us as soon as possible at support@thebayhouse-au.com

Please include your order number and clear photos or video showing the issue. Our Customer Care team will review your request and work with you to arrange the most appropriate solution, which may include a replacement or refund.

Where the issue is the result of an error on our part, you will not be responsible for any applicable return shipping costs.

Cancellations & Order Changes

We begin processing orders quickly so we can get them on their way to you as soon as possible.

If you need to cancel or make a change to your order, please contact us as soon as possible at support@thebayhouse-au.com

While we cannot guarantee that an order can be changed or cancelled once processing has begun, our Customer Care team will always do its best to assist.

If your order has already been dispatched, you can request a return once it has been delivered.

Return Conditions

To be eligible for a return, items must be:

• Unworn and unused
• In their original condition
• Returned with all original tags and labels attached

Items that do not meet these conditions may not be eligible for a change-of-mind return.

Need Help?

If you have any questions about a return, refund or cancellation, our Customer Care team will be happy to assist.

Email: support@thebayhouse-au.com