Privacy Policy

At The Bay House Australia, we value your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains what information we may collect when you visit our website, place an order or contact us, how we use that information, and the choices available to you.

Information We Collect

When you visit or make a purchase from The Bay House Australia, we may collect information such as:

• Your name
• Billing and shipping address
• Email address
• Phone number
• Order and purchase information
• Payment-related information
• Information you provide when contacting Customer Care
• Device, browser and IP address information
• Information about how you interact with our website

We only collect information that is reasonably necessary to provide our services, process your orders, communicate with you and operate our website.

How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Arrange shipping and delivery
• Provide order confirmations and tracking information
• Process returns and refunds
• Respond to questions and Customer Care requests
• Maintain and improve our website and services
• Detect and prevent fraudulent or unauthorised activity
• Analyse website performance and customer behaviour
• Provide relevant advertising and marketing
• Send promotional emails where you have agreed to receive them or where otherwise permitted

Orders & Payments

When you place an order, we collect the information necessary to process and fulfil your purchase.

Payments are processed through secure third-party payment providers. Depending on the payment method you choose, your payment provider may collect and process information in accordance with its own privacy policy.

We do not use your payment information for purposes unrelated to processing your transaction.

Shipping & Fulfilment

To fulfil and deliver your order, we may share necessary information such as your name, delivery address, phone number and order details with fulfilment partners, carriers and other service providers involved in delivering your purchase.

We only share information that is reasonably necessary for these services to be provided.

Cookies & Website Data

Our website may use cookies and similar technologies to provide essential website functionality, remember your preferences, understand how visitors use our website and improve your shopping experience.

Cookies may also be used to measure the effectiveness of our advertising and, where applicable, show you advertising that is more relevant to your interests.

You can control or disable certain cookies through your browser settings. Please note that disabling some cookies may affect the functionality of our website.

Analytics & Advertising

We may use third-party analytics and advertising services to better understand how visitors interact with our website and to measure and improve our marketing.

These services may collect information about your device, browser, website activity and interactions with advertisements through cookies, pixels and similar technologies.

Depending on the services enabled on our website, this may include platforms such as Google and Meta.

Email Marketing

If you subscribe to our mailing list or otherwise choose to receive marketing communications from us, we may send you emails about new collections, special offers and other updates from The Bay House Australia.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

You may still receive non-marketing communications relating to orders, returns, Customer Care requests or other transactions with us.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate our business, including providers that assist us with:

• Website hosting and ecommerce services
• Payment processing
• Order fulfilment
• Shipping and delivery
• Customer support
• Email and marketing services
• Website analytics
• Advertising
• Fraud prevention and security

These providers may process information on our behalf in connection with the services they provide.

We may also disclose information where required or permitted by law.

Protecting Your Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

While we take appropriate measures to protect your information, no method of transmitting or storing information online can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including providing our services, maintaining appropriate business and transaction records, resolving disputes and meeting applicable legal or regulatory requirements.

When information is no longer reasonably required, we may delete or anonymise it where appropriate.

Your Privacy Choices

Depending on your location and applicable privacy laws, you may have certain rights or choices regarding your personal information.

You may contact us if you would like to request access to or correction of personal information we hold about you, or if you have a question or concern about how your information is handled.

We may need to verify your identity before completing certain requests.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of websites operated by third parties.

We recommend reviewing the privacy policy of any third-party website you choose to visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or applicable requirements.

The latest version will always be made available on this page.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact our Customer Care team.

Email: support@thebayhouse-au.com